Dam pracę Kraków
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Etat Customer Success Specialist with English (USA market)

Firma: BENHAUER Sp. z o.o. Sp.K. miejsce pracy: Kraków

SALESmanago is the only no-code, AI driven CDXP (all in One Customer Data Platform & Customer Experience Platform) used by 2000+ midmarket and large Enterprises in 50 countries including Starbucks, Vodafone, Lacoste, New Balance, Victoria’s Secret and many other global brands. Financial Times ranks SALESmanago as the fastest growing marketing automation platform in Europe.


SALESmanago is harnessing the full power of first- and zero-party data, combining advanced analytics and AI Hyperpersonalization to deliver highly configurable personalised experiences, across a comprehensive range of natively built and integrated marketing execution channels.


The company is based in Kraków, Poland and employs 300 highly experienced consultants, data scientists and engineers. SALESmanago works internationally via an extensive network of over 1000 reselling partners.


We are a startup with an excellent product, a unique organizational culture, well-functioning teams and great ambitions to conquer the Polish and international markets.


Currently we are looking for candidates for the position of:

Customer Success Specialist with English (USA market)
A workplace: Kraków
Requirements:
  • must possess strong organizational skills, customer service experience and troubleshooting attitude
  • results ‐ oriented professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner
  • commitment to your job and will-do attitude
  • ability to be a self‐motivated and self‐managed individual
  • experience in training or guiding others through the implementations
  • proficiency and advance expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Visio, and PowerPoint) or similar software
  • willingness to work and develop
  • exceptional English speaking and writing communication skills
  • very good communication skills in Spanish will be an asset
  • knowledge of Polish will be an asset
Responsibilities:
  • Take care of ongoing cooperation with customers (via phone/email/slack/skype) - you will lead projects in marketing automation scope
  • Manage integrations between marketing technology systems including SALESmanago and eCommerce platforms (Shopify, Magento, Prestashop, etc.) and the transfer of data between systems
  • Create marketing automation processes using SALESmanago
  • Create a positive image of our company in relationship with customers and partners
  • Educate about marketing automation and best practices in email marketing
  • Retention of customers, ensuring contract prolongation
  • Caring about high quality and standards in customer service
  • Tight cooperation with other departments in the company
  • Technical support in the SALESmanago platform usage
  • Working hours: at the beginning 9:00-5:30 (CET) till the employee get fully implemented, after that implementation period: 16:00-0:00
We offer:
  • The opportunity to make a career in an international company and unique position in your CV, that will strengthen your professional profile forever
  • Work in a dynamic, fast-growing environment, where you will develop and achieve the highest level of effectiveness
  • Possibility of cooperation with the biggest companies on the market
  • A specially prepared training cycle, which will instantly equip you with the knowledge necessary to perform your work effectively
  • Active development of your international experience with customers
  • Work in a young, strong, open-minded team
  • Everyday challenges that will let you learn more and develop new skills
Please include the following clause in your CV:

„I agree to the processing of personal data provided in this document for realizing the recruitment process by Benhauer Sp. z o. o. pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).”

The above consent to the processing of personal data is voluntary, however it is necessary to consider the application in the recruitment process.


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Data dodania: 13-05-2022
Wyświetleń: 125