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Your Impact:

Global Mobility Immigration Support is part of HR Services Team, reports directly to HR GBS Global Mobility Lead.

Main responsibilities:

• Responsible for I-9 Reverification Process and Return of Company Convenience Leave of Absence Process 
• Appropriately documents case details and relevant information in the HireRight System
• Responsible for initiations with external Immigration vendor for various visa types
• Responds to questions on standard and administrative US Immigration procedures and practices via multiple channels (e.g., e-mail, phone, case management system)
• Appropriately documents case details and relevant information in the Case Management System
• Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution
• Collaborates closely with various HR functional teams under Global Business Services (GBS) structure 
• Collaborates on a regular basis with the extended Global Mobility team on case solution
• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) and team(s)
• Recommends process improvements to the management and participates in the various projects related to improvement of the Global Mobility processes

Here’s What You’ll Need:

• At least one year of experience within immigration area
• Excellent spoken and written English
• Detail-oriented
• Capacity to manage fluctuating case loads
• General business acumen, demonstrated analytical and creative thinking ability
• Must have global/multicultural focus, sensitivities, and adaptability
• Ability to successfully navigate through multiple competing and changing priorities
• Continuous improvement mindset
• Exceptional time management, verbal and written communication skills.
• Ability to maintain confidentiality.
• Ability to work in a team environment, customer service oriented.
• Ability to ensure appropriate and efficient case resolution
• Prior experience with HireRight, Service-Now would be an asset

We offer:

• International working environment and unique company culture with emphasis on individual career growth and work-life balance
• Full time employment contract with salary corresponding to qualifications
• Benefits package (e.g. private medical care, life insurance, Multisport card, car park sharing system, bicycle parking, fruits)
• Friendly atmosphere and professional collaboration founded on diversity and inclusion in the workplace (e.g. employees’ organizations initiatives like Women’s Networks, Green Team, Toastmasters, sport activities)
• Flexible working hours and ability to work remotely based on business requirements.