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What makes IBM BTO unique:

• global communication: want to improve your language skills? We will invest in you!
• flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• diversity: different nationalities united in one team
• initiative: have ideas for improvements? We want to hear them!

Scope of duties:

Time Tracking Operations:

• Delivering the highest quality of service in time tracking operations by executing all activities in compliance with existing procedures and customer requirements
• Ensuring the timeliness of time tracking processing (reviewing and signing off timecards, entering data in time tracking system, generating payroll files, and sending files to regional payroll teams)
• Carrying out audits and validation of timecard data and payroll output files
• Communicating any risks to timecard process or deadlines in accordance with escalation paths
• Producing metrics, generating reports, and delivering status updates after each time tracking close cycle
• Managing on-call bonus end to end process - carrying out timely and accurate payment calculations and validations, file uploads, and delivering customer communications
• Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements

Time Tracking Customer Service:

• Delivering the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer's employees
• Actively taking part in any activities focused on continuous improvement of customer service
• Executing all activities in compliance with existing procedures

General:

• Flexible work hours - able to work later shifts during key time tracking close cycles as assigned by supervisor
• If required acting as back-up for team members and/or additional functions as assigned by supervisor

We guarantee you:

• Job contract
• The opportunity to participate in training and language courses
• An extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
• An induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

• Ability to work afternoon hours - minimum required: 4 business days in the course of each month
• Previous experience in payroll or finance operations (at least 2 years on independent position) or in a role which allowed to learn and become enthusiastic about process and helpdesk work
• Curiosity and need to understand both the details and the context
• Quick learner with a desire for continuous improvement
• Sense of ownership of assigned tasks
• Fluent command of English that enables clear and concise communication
• Excellent organization and management of own work
• Accuracy and attention to details
• Ability to cope with different situations, different requirements, uncertainty and pressure of time
• Attitude to view problems as issues to be solved rather than obstacles
• Good knowledge and practice in using MS Office, in particular MS Excel