Strona główna

• Responding to customer queries in a timely and accurate way, via phone, email, or chat
• Identifying customer's needs and helping customers use specific features
• Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
• Updating our internal databases with information about technical issues and useful discussions with customers
• Monitoring customer’s complaints on social media and reaching out to provide assistance
• Updating customers on new features and functionalities
• Following up with customers to ensure that their technical problems have been resolved
• Gathering customer feedback and sharing it with our Product, Sales, and Marketing teams
• Assisting in training junior Customer Support Representatives

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Fluency in English (B2/C1) both in writing and verbal communication
• Knowledge of Spanish or Italian will be an added advantage

• The opportunity to make a career in a fast-growing, international-expanding company
• Gain a unique position on your resume that will enhance your professional profile permanently
• Work in a dynamic environment where you will grow and achieve the highest level of personal performance
• The opportunity to work with an amazing People Team within an amazing Company
• A specially designed training cycle that will provide you with the knowledge you need to perform your job effectively as we grow our recruitment team
• Daily challenges that will allow you to learn more and develop new skills

Role: A unique opportunity for a Customer Support Specialist to join SALESmanago at the exciting moment of rapid growth acceleration

Location: Krakow (with some remote working flexibility)

Package: Competitive salary and benefits