Strona główna

• We educate customers on functionality (Customer onboarding)
• Proactive customer service
• Business analysis of customer accounts and objectives
• Strategy plan creation
• Implementation plan and schedule creation
• Monitoring tools and results
• Suggesting improvements
• Business consultations with the client
• Processing new implementations (Custom Design)
• Helping customers achieve their goals
• Success metrics attempt to measure the strategic impact on business goals
• Multiple channels and platforms support
• Preparation and organization QBR
• Preparation of plans for new implementations
• Conducting webinars on new functionalities and implementations
• Requesting new templates, forms, landing pages, and frames for production
• Notification of corrections and modifications to previously prepared implementations
• Implementation of new functionalities on customer account
• Regular meetings with clients and maintaining strong business relationships
• Reporting customer feedback

• Proven work experience as a Customer Success Manager or similar role
• Experience working with brand image and promoting value through customer experience (good to have)
• Exceptional ability to communicate and foster positive business relationships
• Technical skills are required as they relate to the use of the product or service
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• A communications or marketing degree is preferred
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Fluency in English (B2/C1) both in writing and verbal communication
• Fluency in Spanish (B2/C1) both in writing and verbal communication

• The opportunity to make a career in a fast-growing, international-expanding company
• Gain a unique position on your resume that will enhance your professional profile permanently
• Work in a dynamic environment where you will grow and achieve the highest level of personal performance
• The opportunity to work with an amazing People Team within an amazing Company
• A specially designed training cycle that will provide you with the knowledge you need to perform your job effectively as we grow our recruitment team
• Daily challenges that will allow you to learn more and develop new skills

Role: A unique opportunity for a Customer Success Manager to join SALESmanago at the exciting moment of rapid growth acceleration

Location: Krakow (with some remote working flexibility)

Package: Competitive salary and benefits