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Customer Service Specialist with German
Firma: Genpact PL miejsce pracy: Kraków
Customer Service Specialist with German
Location:Kraków
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands — and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Responsibilities:
- Front office operations support, exception management, investigation/ resolve system errors, complaints and collect Customer surveys (NPS)
- Allocate tasks to internal teams as per requested by the customer
- Lead system stop and provide approval as per company guidelines
- Handle policy issuance/maintenance activities and payments processing
- Communicate with customers (e-mail/phone) & process their requests in systems
- Maintain customer records in internal systems
- Interaction with internal teams like products/ claims (validation, adjudication, fulfillment) over emails/phones
- Perform other tasks requested by the manager to reach team objectives or the company’s objectives based on current needs
- Implement improvements to current processes
- Perform all tasks in compliance with Genpact internal policies, procedures
Qualifications:
- Very good knowledge of German (min. B2)
- Good level of English (min B2)
- Professional experience in Care or Non-Life insurance processes / Customer Service/ Sales support experience (preferred, not mandatory)
- Solution-oriented. Identifies and analyses problems to make logical fact-based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies
- Anticipates, identifies, and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up, and positive relationships
- Very attentive and active listener. Cultivates open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions
- Good MS Office (especially MS Excel) knowledge
What we offer:
- Attractive salary
- Stable job offer - employment contract
- Various trainings (initiating, soft skills)
- Possibility of development.
- Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).
Praca Pracownik Działu Obsługi Klienta Kraków
Genpact PL
Praca Kraków
Praca Specjalista ds. Obsługi Klienta
Praca Specjalista ds. Obsługi Klientów Indywidualnych małopolskie
Praca Customer Service Specialist with German
Praca Tarnów
Praca małopolskie
Praca Nowy Sącz
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Data dodania: 26-08-2022
Wyświetleń: 141
Wyświetleń: 141