Strona główna

• Learning all aspects of the Help Juice Knowledgebase tool
• Maintaining the current database, reviewing all documentation on a 6 monthly basis, making sure that all documentation is easy to follow, structured logically, searchable, up to date and updatable etc.
• Adding to the database process for requests, policies, and anything else that can be considered as knowledge
• Keeping the information up-to-date (typically by attending meetings, being involved in email chains or scheduled checks). Typically this would be done with the help of experts (which need to be identified)
• Working closely with experts and management to ensure a high standard of knowledge
• Advising/clarifying on process related questions
• Releasing new/flashes and regular ‘recent changes’ communications to the teams
• Monthly reporting
• Striving to increase use of knowledgebase, promote the use of the knowledgebase to increase the number of read articles each month
• Identifying and implementing processes – being as short as possible, SLA proofing and maximising revenue
• Contract until the end of December 2022 with a possibility of extension

• Ability to work independently, but with others
• Proactivity, driven and structure in thought and work
• Eitynough technical skills and experience to be able to understand technical documentation competently
• Excellent English
• Excellent communication skills

Nice to have:

• 6-sigma training

• A secure job position in an exponentially growing international IT company
• Room to implement your own ideas, challenges within your own responsibility
• Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
• A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
• Welcome package, full introduction into the company, Buddy program to help you get started
• Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
• Flexible working hours
• Hybrid work (20 % from office, 80% remotly)
• Remote work possibility during the pandemic/ hybrid mode afterwards
• Company bus from the centre of Wroclaw
• A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members