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Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Delivery Support - Regional Operations
Motorola Solutions WORLDWIDE EDUCATION Organization consists of a group of professionals responsible for design, development and maintenance of documentation and training materials for Motorola Solutions employees, partners and customers. As a Designer you will have an opportunity to expand your IT knowledge, and with the use of modern tools, design content allowing our customers better understanding of the state-of-the-art products developed by Motorola Solutions.

If you feel that you’re up to the challenge, then we want YOU to join our department.

Pre-Delivery Preparation Support

• Create training delivery sessions in LMS
• Enroll, cancel, and reschedule students in classes
• Arrange catering, food and beverage, morning and afternoon snacks as required
• Mange printing and shipping of course materials as required
• Ensure classrooms meet training requirements (classroom is clean, organized, arranged, materials delivered, flip chart paper, white board markers etc)
• Manage Meet and Greet Activities when required to include; Greeting the customer, tours, translation support, entertainment, hotels, travel visas and letters of invitation.
• Provide rosters for resident courses to front desk for preparation of visitor badges when delivery starts
• Provide survey links and QR codes to instructors when required

During Delivery Support

• Ensure resident classrooms are open in the morning
• Resident student sign in at the front desk
• Resident students receive visitor badges
• Receive rosters from the instructors
• Provide course completions certificates to the instructors when required
• Liaise with facilities for building and classroom issues when required
• Communicate VILT launch URL to VILT students

Post Delivery Support

• Process training delivery After the Fact (ATF) rosters to enroll and complete students
• Print and ship course completion certificates for non-MSI classroom locations when required
• Collect Federal completion forms from instructors when Federal courses are delivered
• Close sessions and ensure course credit for participants

Delivery Help Desk Ticket Support

• Work with Back Office and Help Desk to resolve problems in LMS related to training delivery, student accounts, and Course sharing with Audience types
• Resolve customer complaints, determine the cause of the problem, resolve customer issues, expedite problem resolution, and follow up to ensure resolution
• Contact customers, partners and employees when required to resolve issues
• Helping existing or new students navigate the LMS
• Work with the PIC Team and Channel Operations to ensure Partner students get proper credit for certifications, scorecard issues, empower rewards credit and answer certification questions.
• Review, research, and apply credit in LMS for ETA Certifications
• Analyze student transcripts, correct student records, and adjust errors for Employees, Customers and Partner Empower Certifications

Education:
AS Business Administration or Equivalent

Other Requirements:
Knowledge of:

• Experience working within training functions/organizations
• Attention to detail a must
• Positive attitude, proactive, team player and a self starter. Able to work independently when required.
• Familiarity with Google Mail, IM, Sheets, Docs, etc.
• Proficiency with Microsoft Office Suite
• Professional customer service skills
• Strong written and oral communication skills