Strona główna

Support Team is responsible for analyzing, assisting and troubleshooting client requests (only via e-mail, there's no telephone). Support Team is also proactively monitoring all company systems and products via various monitoring tools, to be able to quickly notify Service Delivery and Development teams should a failure occur.We’re looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.All Support Technician positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule.

• Work experience in the specialty for at least 3 years
• Strong understanding of basic protocols like TCP/IP
• Knowledge of VPN protocols like OpenVPN/IPSec (mostly site-to-site)
• Understanding of routing protocols e.g. BGP and how packets are processed, firewalls, network address translation (NAT)
• Knowledge of upper layer protocols like HTTP
• Load balancing  (L4/L7) and proxy (especially reverse proxying) knowledge
• Ability to investigate and resolve network related issues e.g. asymmetrical routing, connectivity problems, incorrectly configured stateless and stateful firewalls 
• Knowledge of a scripting language (e.g. Python, Bash)

• Health Care and Multisport Card
• Conference and training budgets 
• Company library
• Possibility of remote / hybrid / office work
• Flexible working hours - 7/10 - 15/18
• Office in the city center - Rynek Główny 6, 31-042 Kraków
• Top-notch equipment
• Table Soccer and Game console
• Place for your bike 
• Employee referral program