kandydatów
Service Leader
Firma: Accenture Sp. z o. o. miejsce pracy: Kraków
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Act as a single point of contact and escalation for Service Delivery Operations Clients
- Provide support to the Clients for Operations Delivery related matters
- Implement process improvements, including six sigma, operational excellence, innovation framework
- Proactively improve client satisfaction and customer relationships working with Client Leadership
- Support sales opportunities and validate expected delivery capability for operations
- Build a strategic development direction
- Measure cost effectiveness
- Manage employees delivering the client service, including their professional development
- At least 5 years of experience in managing teams in SSC BPO environment within customer service area
- Proven ability to work creatively and analytically in problem solving environment
- Experience in working with global services in multinational organizations
- Experience in the development of business performance, compliance metrics and multifunction background and understanding Procurement, Finance or other capabilities
- Change management experience
- Ability to drive significant change while coaching and developing the teams
- Excellent interpersonal communication skills
- Fluent English
- University Degree
- Constant support and clear development path from your first day at office
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice truly multicultural environment we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work life balance where sports activities, outings, volunteering initiatives are part of our regular day to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Act as a single point of contact and escalation for Service Delivery Operations Clients
- Provide support to the Clients for Operations Delivery related matters
- Implement process improvements, including six sigma, operational excellence, innovation framework
- Proactively improve client satisfaction and customer relationships working with Client Leadership
- Support sales opportunities and validate expected delivery capability for operations
- Build a strategic development direction
- Measure cost effectiveness
- Manage employees delivering the client service, including their professional development
- At least 5 years of experience in managing teams in SSC BPO environment within customer service area
- Proven ability to work creatively and analytically in problem solving environment
- Experience in working with global services in multinational organizations
- Experience in the development of business performance, compliance metrics and multifunction background and understanding Procurement, Finance or other capabilities
- Change management experience
- Ability to drive significant change while coaching and developing the teams
- Excellent interpersonal communication skills
- Fluent English
- University Degree
- Constant support and clear development path from your first day at office
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
- Inclusion and diversity in practice truly multicultural environment we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work life balance where sports activities, outings, volunteering initiatives are part of our regular day to day life
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
- Full work comfort private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Pozostałe oferty pracy w firmie Accenture Sp. z o. o.
Wyświetleń: 164