Ta oferta pracy została opublikowana ponad 40 dni temu i może być nieaktualna.
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kandydatów
Service Delivery Manager
Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O miejsce pracy: Kraków
Kraków
Qualifications:
- Graduate with 10+ years of experience managing process design and improvement initiatives for global customer-centric processes preferably managing online advertising or content management operations
- Strong verbal & written communication skills with excellent multitasking and analytical skills
- Able to provide critical thought to leadership, design and lead champion-challenger experiments
- Expected to work independently with minimal supervision with attention to detail, proactively communicate issues and seek inputs for remedies.
- Hands-on knowledge of Content, AdCreation process or Online Advertising across Search and Display
Key Responsibilities:
- The individual will be responsible for managing operations for a 45 member team of AdCreation and Optimisation experts within Cognizant for one of it’s global clients
- This position will straddle the responsibilities of Operational Leadership, Process improvement, Client Management, Design of Experiments and Data analytics
- Developing strong relationships with key client stakeholders, supporting them through various strategic initiatives and providing incisive insights to develop those programs to fruition
- Identifies improvement areas and implementing solutions to prevent errors and improving productivity
- Providing coaching and mentoring to team leaders, SME’s, QA’s and agents to motivate them to elevate their performance and in planning their career growth trajectory
- Identify, prepare and track suitable metrics, determine trends and utilise them to develop solutions that provide improvement in efficiency and effectiveness of the delivery teams
- Meet aggressive client schedules and timelines while maintaining the highest bar of quality and a focus on exceeding customer expectations
- Manage multiple cross-functional projects straddling IT/ Process Design/ HR /Hiring /Product / Engineering to develop solutions aimed at improving process capabilities, improving efficiency and throughput as well as evangelising approaches for delivering breakthrough results
We offer:
- The pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
- Professional development and clear career path
- State-of-the-art office facilities in a convenient location in Cracow
- Training & development opportunities
- Competitive salary with cafeteria benefits
Pozostałe oferty pracy w firmie COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Data dodania: 25-10-2021
Wyświetleń: 175
Wyświetleń: 175