Ta oferta pracy została opublikowana ponad 40 dni temu i może być nieaktualna.
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Quality Analyst with German Language
Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O miejsce pracy: Kraków
Kraków
Project Name - Curated Formats
Shifts:
- Shift timings: Flexible shifts (including night shifts)
Quality Analyst will be responsible for:
- Conducting remote & live audits of cases
- Evaluating the resolution provided by the agent based on the quality audit checklist
- Providing feedback to associates on daily tasks
- Creating dashboards on audit performance
- Identifying knowledge gaps
- Suggesting improvement plans and providing refresher trainings
- Working closely with TL to drive team performance across process and locations
Requirements, key Skills and Experience:
- C1/C2 Level of English and German (spoken & written)
- C1/C2 Level of any other European Language (spoken & written) will be an asset
- Problem solving capabilities and analytical skills
- Excellent communication skills
- Excellent time management skills
- Team player & Proactive
- Knowledge of basic quality tools (Google Sheets)
- Able to drive quality initiatives in the team
Preferred:
- Previous Quality Analyst experience
- Experience in feedback delivery & feedback management
- Proven track of self development and team development activities
Selection process:
- Competency based interview process (Quality Team Lead & QA)
Pozostałe oferty pracy w firmie COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Data dodania: 25-10-2021
Wyświetleń: 174
Wyświetleń: 174