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Tech Solutions Specialist with Polish
Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O miejsce pracy: Kraków
Kraków
Tech Solutions Specialist will be responsible for establishing a new service specifically dedicated to client’s high profile & critical programs. The team will be supporting EMEA based clients / customers and therefore native language level (spoken & written) is essential.
Key Responsibilities:
- Communicate with advertisers and internal sales and services teams via phone, email, chat as needed
- Perform and verify the implementation of web based products with customers
- Give guidance, support, and train customers on how to use the products
- Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed
- Deliver high quality service to your customers, exceeding client expectations and quality scoring measures
- In progress case handling to meet business requirements.
Key Skills and Experience:
- Capable of quickly learning customer service software applications and process customer implementations that do not necessarily follow a standard template / process.
- Strong communication, customer service, relationship management and support skills.
- Basic understanding of internet technologies.
- Good research and self-learning skills.
- Online marketing experience (Google Analytics/Google Ads) would be a plus.
- Ability to adhere to internal policies and adapt to changes.
- Outstanding organizational and time management skills.
- Ability to document and update the details of communication with the customer in a timely and precise manner.
Facility to work in a team environment and willingness to help team members.
We offer:
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
- Private healthcare and additional life insurance
- Employee volunteering programs and opportunities
- Bicycle parking
- Inclusion and diversity in practice
- Employee referral program in place
- Reduce, reuse, recycle facility for a better and happier Earth and all of Us
- Competitive salary with cafeteria benefits and bonuses
Pozostałe oferty pracy w firmie COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Data dodania: 08-10-2021
Wyświetleń: 190
Wyświetleń: 190