Ta oferta pracy została opublikowana ponad 40 dni temu i może być nieaktualna.
0
kandydatów
Quality Analyst with French
Firma: Genpact PL miejsce pracy: Kraków
Quality Analyst with French
Location:Kraków
Function - Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Quality Analyst with French
Responsibilities:
- Take vital steps to ensure quality metrics are met by assessing accurate samples and supervise process improvement initiatives
- Investigate issues of inaccurate decisions to understand the root cause(s) and implement corrective steps to boost the quality
- Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality,
- Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans
- Define / update quality frameworks to match the workflows
- Provide instant feedback for correction and keep an eye on potential quality issues
Qualifications:
Minimum qualifications:
- Advanced level of English, min B2.
- Advanced level of French, min. B2
- Solid understanding of quality metrics
- Previous experience in Quality Management
- Experience working as an Agent in content moderation
- High School Degree
- This job will request working from Monday to Friday from 9 AM – 5PM schedule with the possibility to work in the weekends.
Offer:
- Attractive salary
- Stable job offer - employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy).
Praca Kraków
Praca Nowy Sącz
Praca Quality Analyst with French
PUP Kraków
Genpact PL
Praca Tarnów
Praca małopolskie
Pozostałe oferty pracy w firmie Genpact PL
Customer Care Specialist with Italian w firmie: Genpact PL miejsce pracy: Kraków
12-01-2023
RTR Controlling Specialist with German w firmie: Genpact PL miejsce pracy: Kraków
11-01-2023
Ad Moderation Specialist / Relevance (labelling) with Polish w firmie: Genpact PL miejsce pracy: Kraków
09-01-2023
Content Review Specialist with English (B2) w firmie: Genpact PL miejsce pracy: Kraków
09-01-2023
Accounts Payable Specialist with Hebrew w firmie: Genpact PL miejsce pracy: Kraków
09-01-2023
Data dodania: 28-09-2021
Wyświetleń: 197
Wyświetleń: 197