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Etat IT Service Specialist

Firma: Luxoft miejsce pracy: Kraków

IT Service Specialist
[online recruitment]
Location: Krakow
Reference number: VR-63741
Project Description:

You'll be working in the TOC (Technology Operations Centre) team, based in Krakow. We provide a high quality and responsive support service to the Investment Bank globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams

Responsibilities
  • act as point of contact for service transition activities within the TOC (Technology Operations Centre) Investment Bank team
  • analyze application and IT infrastructure services being transitioned into production
  • ensure production readiness/acceptance checks are carried out
  • contribute to meetings, reporting and governance around service transition
  • engage with stakeholders and challenge teams to ensure high quality services are delivered into production
  • uphold and develop our service transition policies and standards
  • partner and collaborate with support, incident, problem, automation, risk, IT infrastructure and application development teams in providing continuous improvement and reducing risk for services being transitioned
Skills
  • a strong feeling of ownership of the production environment and management of services
  • knowledge of service transition, ITIL service management framework or similar
  • strong analytical, problem-solving, risk management and synthesizing skills
  • a natural ability to understand, manage and solve conflicts
  • a proven level of comfort and confidence facing off and interacting with senior IT and business management
  • experience of Azure DevOps Boards, ServiceNow, Jira, Tableau product suites or similar
  • the ability to understand technical documentation and interpret risks
  • a basic understanding of application software deployment lifecycles (SDLC) and agile methodologies
  • a background giving you high level technical knowledge to understand IT infrastructure including operating system, cloud, middleware, database, storage and networks
  • an appreciation of risk and what can go wrong within IT
  • service orientated
  • highly analytical and a logical thinker
  • a strong problem solver and conflict manager
  • proactive in your approach to all tasks and responsibilities
  • able to continuously challenge teams to improve their services
  • a confident communicator and negotiator that can explain technology to a non-technical audiences
  • keen to continually improve workflows, reporting and deliveries through automation and tooling
  • able to interact and influence a diverse team and stakeholder base
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
APPLY
Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.


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Data dodania: 26-08-2021
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