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At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The EMEA Support Services organisation provides administrative, financial and operational support for the Europe, Middle East and Africa Managed & Support Services business.
The Contract Management team is fully responsible for managing support services contracts including contract setup in the system, entitlement management, invoicing, revenue recognition and database updating as well as one off invoicing and supporting services billable requests.

• Assist with the administration of assigned contracts and related submittals
• Coordinating preparation of assigned documentation through internal approval process
• Monitoring contract submittals to ensure timely and coordinated responses and compliance with terms and conditions
• Contract loading, contract corrections and changes, database management and work tickets
• Serving as a liaison for Sales, Field Service, Finance, Credit, Order Management, Collections, Technical Support, Service Desk and Product Management departments
• Communicating across MSI functional organisation and Service Partners to resolve any contract or billing issues
• Maintaining efficient cycle time of processing contracts through measured results and case management
• Assisting with training of new team members as needed
• Communicating with EMEA teams throughout contract process

• At least Bachelor degree in Finance, Administration or related field/experience
• Ability to speak and write very good English
• Keen attention to detail and problem solving abilities
• Team player with strong communications skills

Preferred Skills:

• Any experience in contract administration, help desk, customer service or related field
• Experience with common computer applications (Microsoft Office, Google Work Suite, Windows)
• Experience with Oracle application is a plus