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The Customer Operations Team is responsible for analyzing and assisting with client requests.
Customer Operations Team is also managing all user accounts and actions from a compliance viewpoint via various tools and systems.
We're looking for individuals who are willing to join a fast-paced and rapidly expanding environment, are open for new challenges and are eager to learn.
All Customer Operations Representative positions are either mostly day or mostly night shifts - determined up front. Both day and night shifts are on a shift rotation schedule. We are currently looking for individuals interested in mostly day shifts, as well as individuals interested in mostly night shifts.

• Provide assistance to individuals through live chat and email interaction
• Managing client requests and helping with their resolution (ensuring proper communication between internal teams)
• Managing user accounts
• Analyzing accounts for potential fraudulent activity
• Formulating various user reports: such as income, suspensions, deposit history
• Communication with UK-based teams in order to receive and act upon all feedback
• Maintain and expand knowledge base for both customer service, as well as compliance aspects

• Must be able to work in a fast paced environment.
• Must possess strong skills in applying complete fact finding, analytical and problem solving methods and techniques.
• Possess strong interpersonal skills and have mature judgment and initiative.
• Must have the ability to process information effectively, to learn new materials, identify and define problems, and to make decisions.
• Excellent written and verbal English skills
• Excellent attention to detail
• High communication and interpersonal skills
• We are currently looking for individuals interested in mostly night shifts.

• Experience in working with tools such as Iovation, Tableau, payment provider platforms: Realex or Secure Trading
• Experience in a previous Customer Service role
• Experience in MS Office tools