Strona główna

The Administrator's responsibilities include a back-office activity such as:

• Carrying out administrative tasks using a dedicated web-based system workflow
• Checking information received from insurers against the information held on the system records
• Performing calculations using information available in the system
• Updating/ renewing policy plans in the system, based on the policy documentation
• Preparing various reporting
• Following the procedures and guides for the scope of work
• Acting as a SME for processes and resolving issues
• Participating in projects aimed at process improvement
• Participating in transition projects
• Conducting trainings for new joiners / other colleagues
• Continuously giving and asking for constructive feedback
• Coaching and mentoring less experienced colleagues
• Ensuring process documentation is up-to-date
• Actively attending / leading meetings with the team, internal clients
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery
• Suggesting process and/or system improvements to team manager & team coordinator
• Participating actively in problem solving
• Working closely with other teams/internal clients to ensure that all work is carried out in a timely manner and to a high standard
• Cooperating closely with team coordinator as well as the team and making sure all SLAs are met
• Performing tasks assigned by manager

Domain Knowledge

• Good knowledge of insurance market would be an asset

Technical Skills

• Proficiency in MS Office
• Basic computer software/ application usage

Analytical Skills

• Ability to analyze processes and identify areas for improvement
• Ability to identify and respond to risks
• Excellent attention to detail
• Strong ability to think creatively

Communication Skills

• English - level B2/C1
• Dutch - level C1
• Excellent communication skills
• Understanding and applying appropriate communication style

Time Management

• Able to meet tight deadlines under time pressure
• Able to prioritize tasks according to volumes
• Excellent time management and organizational skills
• Work ethos
• Strong work ethic

We offer:

• Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
• Flexible remote work environment 
• Employee-appreciation culture (multiple recognition programs)
• The best medical cover on the market with free dental care
• Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
• Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
• Internal career opportunities, individual development plan, professional development training and resources
• Lots of social events, charity actions and opportunities to integrate with colleagues