Dam pracę Kraków
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Etat Trainer with English

Firma: Genpact PL miejsce pracy: Kraków

Trainer with English
Location:Kraków

Function - Operations

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a Trainer with English!

If you are willing to take up a new challenge and find yourself easily in the back office support for the customer, you like training other team members - seems we have just a perfect job offer!

Responsibilities:
  • Performing training needs analysis
  • Facilitating new hire training, , coaching and conducting performance evaluation of trainees
  • Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service,
  • Tracking and managing CSAT due to training, present training scores, cooperating with hiring to improve quality of hires
  • Providing weekly training updates
  • Shadowing agent transactions to stay up to date with product/ process changes and making necessary updates to training material
  • Working closely with client and internal teams to develop new or update existing training content periodically
Qualifications:    
 
Minimum qualifications: 
  • Advanced level of English, min B2.
  • Prior experience working as a Content Moderation Agent
  • Excellent understanding of same/similar workflow
  • High School Degree
Offer:
  • Attractive salary
  • Stable job offer - employment contract
  • Various trainings (initiating, soft skills)
  • Possibly of development
  • Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy)
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates.


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Data dodania: 25-05-2021
Wyświetleń: 235