Strona główna

• be responsible for providing hands-on Level 2 production support of HR IT business-aligned applications
• govern production support execution as aligned to existing ITIL framework • follow effective and efficient operational policies, processes and procedures
• work closely with the vendor, key stakeholders to plan for cost-optimized solutions, manage delivery, implementation, process improvement and production product support.
• possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
• possess strong verbal, writing and communication skills
• Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role. You need to be a hands-on person.
• have a strong ability to solve complex issues

2 -4 years of experience in IT support role within the Financial Services industry

In-depth knowledge and understanding of Incident and Problem Management practices.

Demonstrated hands-on domain skills and track record of successful projects and deliveries

Exposure to automation tools is an added advantage

Highly refined and professional in verbal and written communications

Experience in operating under a Global team environment

ITIL Qualified & proficient in using Service Now

Unix, Oracle, Scheduling, Autosys, Fusion/Peoplesoft (is added advantage)

Exposure to Azure is preferred