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The team is responsible for data quality and support operations of Google’s core online Geo products, primarily Google Maps. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.

• Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products
• Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user reported problems.
• Work closely with Geo Data Operations (GDO) program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility and clearly communicate user issues
• Coordinate tools releases and new updates (as needed)
• Test tool fixes/changes/new features for engineers
• Submit code changes with C++ & Java Languages for tools (as needed)
• Develop new tools/Dashboards and/or automation as needed by the teams
• Diagnose global Geo problems related to software/linux
• Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging and analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.

• 2 years’ experience in similar domain
• ArcGIS Pro/ArcGIS Enterprise
• Linux/Windows server environments, Bash, SQL, APIs, ETL
• High school graduate or equivalent
• Technological savviness with operating systems: Windows, Linux, and a strong familiarity with geospatial software packages like ESRI and Safe FME.
• Ability to undertake some automations, with scripting skills strongly recommended; Python (ArcPy/GeoPandas/ArcGIS API for Python and Conda tools) and Bash or similar.
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
• Comfortable with a rapidly-changing environment
• Strong problem-solving skills and excellent attention to detail
• Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving

• Medical care with dentist for you and your family
• Cafeteria benefits & multisport card
• Recognition program
• Employee Assistance Program- emotional and wellness support
• Opportunities to develop: co-financed training programs, free training platforms
• Opportunity to make a difference: volunteering programs
• Great atmosphere, no dress code, fun team :)