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Quality Analyst with French
Firma: Genpact PL miejsce pracy: Kraków
Quality Analyst with French
Location:Kraków
Function - Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Quality Analyst with French
Responsibilities:
- Take vital steps to ensure quality metrics are met by assessing accurate samples and supervise process improvement initiatives
- Investigate issues of inaccurate decisions to understand the root cause(s) and implement corrective steps to boost the quality
- Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality,
- Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans
- Define / update quality frameworks to match the workflows
- Provide instant feedback for correction and keep an eye on potential quality issues
Qualifications:
Minimum qualifications:
- Advanced level of English, min B2.
- Very good knowledge of French B1
- Solid understanding of quality metrics
- Previous experience in Quality Management
- Experience working as an Agent in content moderation
- High School Degree
- This job will request working from Monday to Friday from 9 AM – 5PM schedule with the possibility to work in the weekends.
Offer:
- Attractive salary
- Stable job offer - employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, Lunch pass card, additional vacation days, biking policy).
Praca Nowy Sącz
Praca Kraków
Praca Specjalista ds. Kontroli Jakości Kraków
Genpact PL
Praca małopolskie
PUP Kraków
Praca Tarnów
Praca Quality Analyst with French
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Data dodania: 29-08-2021
Wyświetleń: 277
Wyświetleń: 277