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Cash Collection Specialist with Italian
Firma: Genpact PL miejsce pracy: Kraków
Cash Collection Specialist with Italian
Location:Kraków
Function: Operations
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of the Cash Collection Specialist with Italian
Responsibilities
- Managing Unapplied Cash - performing the allocation of the current transfers on customer accounts according to documentation sent by the customer
- Booking incoming payments - posting the incoming transfers from the GL on customer accounts using Bank Statement
- Participate to conference calls with the relevant stakeholders
- Ensuring reaching targets of having zero Unallocated/Unapplied Cash at the End of the Month and at the end of the working day
- Ensuring the incoming payments are cleared timely
- Worklist - investigating the open deductions on the customers' accounts
- Performing matchings on customer accounts based on proper documentation received from collections
- Investigate reason for non-match
- Reaching out to Customer bank for the information
- Performing below Threshold Write Off according to the procedure on a Weekly basis / on a Monthly basis / anytime there is a special request from the Collection Specialist/Audit team
- Performing Final Settlements WO according to the Procedure on a Monthly Basis before Month End closure
- Linking deductions and credit note to Dispute Cases
- Updating information on the Dispute Cases from Worklist
- Processing Dispute Cases from Finding Dispute Cases
- Performing clearing actions on customer accounts - Cash Discounts, Bank Charges, Tax Differences
- Performing Reversal of Postings on customer accounts on special request
- Performing Reversal of Payment Allocations on customer account on special request
- Performing postings from Customer Account to Special GLs (Unearned Cash Discount, Earned Cash Discounts, Currency Differences, Tax)
- Take over increased responsibilities within the described activities above
- Training other team members regarding the daily tasks whenever necessary and requested by the operation management functions
- Provide requested services to customers as a part of Service Catalogue
- Support proper Order Management process
- Support proper Claims Management process
- Complete any tasks assigned by the operation management functions
Qualifications
- Fluent Italian and English
- Customer Focus (focus on external and internal customers)
- Bias for action (focus on results and use of intelligent risk taking)
- Team Alignment (team player; supports and respects others)
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
- Good MS Excel skills
- Good knowledge of SAP Cash Collection / Cash App related transactions and workflows
- Good knowledge of financial controls related to Cash Collection / Cash App processes
- Ability to work with various IT applications
- Strong analytical skills including analysis of complex data
- Preferred Qualification
- Customer service orientation
- Very good presentation skills
- University Graduate (min. Bachelor)
- Required experience in Customer Facing area
What can we offer?
- Attractive salary
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional tranings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, additional vacation days, biking polic
Praca Pracownik ds. Telewindykacji Kraków
Praca Cash Collection Specialist with Italian
Praca Kraków
Genpact PL
Praca Tarnów
Praca Specjalista ds. Windykacji i Restrukturyzacji
Praca Nowy Sącz
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Data dodania: 16-10-2022
Wyświetleń: 130
Wyświetleń: 130