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Customer Service Team Leader with English
Firma: Genpact PL miejsce pracy: Kraków
Customer Service Team Leader with English
Location:Kraków
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands — and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Responsibilities
- Control and support all specialists in respective functions
- Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements,
- Manage the team (up to 15) in B2C area
- Analyse performance of the subordinators to ensure that all necessary tasks are completed in accordance with specifications and deadlines
- Drive people related agenda (target settings, appraisal process, building talents,
- Ensure proper backup structure and succession planning
- Training and development of reporting team
- Leading the agenda of issue solving and monthly meetings
- Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem
- Ensure smooth and efficient customer service processes
Minimum Qualifications:
- Excellent communication and analytical skills
- Knowledge of the English language at the level of min. B2
- Previous personnel management experience with service/technical fields within Call Center environment or tech/service/sales industry or familiarity with project management
- MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
- Experience in handling customers within service/technical fields
- Excellent written and verbal communication skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication
- Excellent organizational skills and detail-oriented approach to problem-solving
What can we offer?
- Attractive salary;
- Stable job offers - employment contract,
- Work in a multicultural and diverse environment with employees from over 30 countries
- Professional trainings and great career development opportunities -free access to our award-winning learning platform,
- benefits such as Insurance, Luxmed, Multisport, additional vacation days, biking policy.
Praca Customer Service Team Leader with English
Praca Kierownik Zespołu Call Center Kraków
Genpact PL
Praca Kraków
Praca Tarnów
Praca Nowy Sącz
Praca Kierownik zespołu
Praca Koordynator Zespołu małopolskie
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Data dodania: 26-08-2022
Wyświetleń: 128
Wyświetleń: 128