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Overall Job Purpose

Majorel is seeking a discerning and sharp individual to train and help develop a team of detection agents in the cyber security intelligence field. The subject matter expert has to understand the basics of cyber security aspects that are discussed in the news, in sec reports and in hacking forums.

As the subject matter expert, you will help with training, coordinating and reviewing the daily work of detection agents, constantly improving their workflow and efficiency, as well as finding new sources and examining them, and working with various TIPs (Threat Intelligence Platforms). The latter includes constantly giving constructive feedback to the TIP engineers in order to improve the vendor products is working with.

Duties and Responsibilities

• Be first POC and support the floor with troubleshooting queries related to your business area through various communication channels. Support both tenured and new starters accordingly.
• Be the connection point between the FTE and the growing team of agents, surface problems, suggestions and ideas for improvement.
• Help train the team on cyber security basics
• Manage the daily workflow, fix problems and answer daily questions that don’t require FTE involvement.
• Find and filter new leads, sources and types of sources.
• Maintain personal product knowledge and that of your fellow team members by maintaining an interest in product updates and changes.
• Find and notify new abuse types that have not been covered yet.
• Utilize the usage of every type of source.
• Examine TIPs (Threat Intelligence Platforms) the team is working with, best practices, pros and cons, constructive feedback to the TIP providers.
• Build new search queries for the team.
• Monitor Social media good leads and possible other accounts such as content subscribtion.

Required Qualifications & Experience

Technical

• Native Russian speaker. Full working proficiency in English.
• Demonstrate cultural awareness for the language and market for which they are being hired
• BA/BS degree (Political Science, Journalism, Digital Media or related field is preferred over others)
• At least 1-2 year of experience in a intel gathering capacity
• Work experience working with cyber security intel capacity
• Understanding of cyber security basics
• Work experience and good understanding of the hacking forums and cyber crime structure and ecosystem - including the hacking lingo in their respective languages
• Experience with working on TIPs (Threat intelligence Platforms), as a quality evaluation analyst and as well on the user side.
• Excellent familiarity with security news sources
• Experience with monitoring social media channels and repositories such as Twitter and Github.

Soft Skills

• Strong interpersonal and communication skills (written and verbal), with a proven ability to work successfully with cross-functional teams with senior stakeholder and executive visibility.
• Very strong and proven independence and resourcefulness.
• Strong problem solving skills.
• Calm under pressure, with an ability to function well in urgent, developing situations.
• Interest and curiosity towards the cyber security world.
• Proven ability to deliver highest quality results while paying strict attention to detail, juggling multiple projects at once.
• Ability to be flexible and adaptable to meet changing business needs
• Comfortable and can remain positive during challenging assignments
• Strong work ethic and ability to work with minimal supervision

Preferred Qualifications

• Incident Management product knowledge
• Fluent Ukrainian speaker
• Familiar with Malware and TTPs
• Experience with reading and analyzing security reports
• Understanding of the nuances in the Russian hacking ecosystem and black market.
• Understanding the nuances, pros and cons of sec intel sources
• Intermediate IT skills with the ability to quickly learn new tools
• Proven track record of an investigative, data-driven approach to answering complex questions
• Strong interest in internet, culture, news media and current trending events
• Familiarity with Internet technologies and related policy and regulatory environments a plus
• Public speaking / Briefing experience is a plus

Competencies

• Research Oriented
• Solutions Orientated
• Initiative
• Collaboration
• Organisational commitment
• Customer Focus
• Teamwork
• Organisation & Planning
• Results Orientated
• Attention to detail
• Problem Solving & Information Gathering
• Resilience & Adaptability

What we offer

• Product Training and upskilling processes
• Vibrant, multi-cultural environment
• Career & Personal Development
• Quarterly performance bonus
• Subsidized Life Insurance
• Private medical care package

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer and embraces diversity and does not discriminate on the grounds of gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in or support Human Trafficking, Forced Labor or Child Labor of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.