Strona główna

Responsibilities:

• Responsing to customer inquiries via e-mail, telephone, fax or system,
• Ordering processing in relevant customer service systems which includes orders entry,
• Service administration,
• Complaint handling,
• Answering billing inquiries which includes price quotations, price checks and item quantity,
• General administration which includes customer files and sales contracts maintenance,
• Actively participating in the on-going assessment of customer supporting processes and incorporate approved improvements.

Qualifications:

• Very good knowledge of Dutch - C1,
• Very good knowledge of English - B2,
• Knowledge of French - nice to have,
• Good MS Office (especially MS Excel) knowledge,
• Analytical thinking and ability to learn fast,
• Personal culture and ability to deal with the client properly,
• High motivation and willingness to learn,
• Previous experience in Customer Care or Order Management - nice to have.

We offer:

• Possibility of submitting a request for Private Medical services with Luxmed,
• Possibility of submitting the request for group life insurance (co-financed),
• Possibility of submitting the request for Benefit Multisport (co-financed),
• Additional holidays dependent on your tenure in the Company - up to 4 days per year,
• Biking Policy,
• Sodexo Lunchpass Card.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.