Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• 5+ experience in people management
• Related business knowledge, experience in service delivery (ideally in C2C area), extensive experience in Finance & Accounting area      
• High level Customer Service skills, Client-focus attitude, senior stakeholder management
• Strong communication and negotiation skills
• Ability of prioritizing and organizing own work in order to deliver to agreed deadlines
• Able to work on multiple tasks in demanding environment and work with people from diverse culture
• Process management and improvements skills
• Fluency in English (C1), intermediate / upper – intermediate command of French

What duties will help you grow?

• Act as the single point of responsibility for C2C service delivery
• Provide quality level service to Capgemini Client as per MSA - ensure all targets and deadlines defined in KPI's and SLA's are met according to Client’s expectations
• People Management (teams management - building and maintaining a highly motivated and skilled delivery team; building development paths; performance management; identifying and developing talents; identifying the recruitments needs etc.)
• Continuous Improvement (standardise and improve processes across all countries towards quality / productivity improvements; ensure appropriate process controls to reduce the risk of delays and errors; ensure IMS/Security requirements and process documentation; continually seek out ways to improve Client satisfaction)
• Ensure that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets/forecast, ensure proper billing/invoicing based on contract etc.

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

• We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!

• Private medical care, which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?