Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• Certified in at least 1 DGEM Tech Technology within Tower
• Understand the business, its’s volatilities and the impact on organizational finances and services.
• Proven experience as Team Manager
• Experience and knowledge about process improvement methodologies  
• Being Subject Matter Expert for Disputes and associated processes
• Fluent English skills  

What duties will help you grow?

• Have a good understanding of the client system architecture, the CG platform blue print and the Automation Drive Suit and articulate advantages & benefits of using the proposed technological solutions in the client context
• Drive DGEM alignment within the area of expertise
• Apply complex analytical models and problem solving techniques and methodologies to the specific context
• Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
• Analyzes customer behavior, recommending methods to improve efficiency and AR performance 
• Frontline for operational escalations management
• Sets forth the new process and team targets. Has an end to end vision of the overall O2C objectives and synergies between the team
• Identify continuous improvement and productivity improvement opportunities for Dispute activities
• Manages the Dispute and Deduction Process Department of an Engagement  
• Responsible for the adequate execution of the Dispute activities undertaken on behalf of the client. 
• Sets forth the new process and team targets. Has an end to end vision of the overall objectives and synergies between the teams.  

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

• We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

• Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?