Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• 10-15 years of proven experience in BPO in a global complex environment
• Should have led large client delivery/portfolio delivery in the F&A space 150+ FTEs
• Subject matter expert in the F&A (ideally F&A and Procurement) domain
• Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
• Leadership skills in a multicultural environment managing Global/Regional Delivery
• Proven experience in a global complex BPO environment
• Ability to influence senior business stakeholders at the client end
• Strong relationship building, communication, and influencing skills
• Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction
  • Strong commercial awareness and project management ability
  • Experience in change management
  • Transformation mindset

What duties will help you grow?

• Key accountabilities and responsibilities include:
  • Delivery management
  • Client satisfaction
  • Client relationship
  • Service Line planning and strategy
  • Competitiveness
  • Transformation & Industrialised Innovation
  • Supporting Growth
  • Contract & Process Compliance
• Act as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities
• Understand what it takes to manage a business and uses the insights to gain better understanding of a client’s need and to position the right CG offerings to bring value to the client
• Ensure implementation of best practices in the areas of People, Process, Technology and Controls
  • Working closely with the Practice teams to deliver all Transformation & Innovation projects as agreed
  • Working with Delivery team to arrive at new opportunities for better efficiency to the client
• Manage the talent pipeline within the team in conjunction with the Practice to ensure organisation resilience on a short, medium, and long- term basis
• Support Account Development

• Customer satisfaction with service provided
• Exceeding revenue and margin goals
• Meeting transformation goals leading to Automation Growth
• Develop Leadership team including effective Talent Management processes
• Compliance to the Client GPM and Capgemini’s Digital Global Enterprise Model (DGEM)
• Ensure Engagements have the relevant resource and expertise deployed for the contractual requirements
• Live the Core Values of Capgemini (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, Fun)

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more. 

• We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

• Private medical care, which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?