Strona główna

Responsibilities:

• Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management) 
• Create/generate/update new report/dashboard as requested by Operations
• On time delivery of value add input/data/analysis to support the Operations or Client
• Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted 
• Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback
• On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created
• Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy
• Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective
• Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items
• Supporting the operations with ad-hoc requests

Requirements:

• Very good proficiency in MS Excel and Google tools
• Significant experience with spreadsheets and creating detailed reports – proven with examples from past experienc
• Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
• Strong knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts
• Proven working experience as a Data Analyst
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
• Ability to work efficiently with customers/stakeholders across global time zones
• Able to take own initiative in solving issues
• Strong attention to detail and analytical skills
• Very good written and spoken English
• Very good communication skills

Benefits:

• A Competitive salary
• Flexible hours
• End of quarter company parties
• Partial language course reimbursement program
• Budget for personal development
• Awesome multicultural environment
• Private medical care
• Multisport Card
• A Micro Kitchen with soft drinks, salads, sandwiches and snacks for free
• Relocation package (for applicants outside Poland)