Strona główna

• serve as the IT Support Analyst for the Business application support within Technology Operations Center (TOC) team
• face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams
• challenge the status quo and work to improve the support model used by the regional / global support teams
• provide incident, problem and event management according to ITIL standards
• ensure all capacity issues are addressed and applications are tested annually for Disaster Recovery
• provide environment planning and ensure all end-of-life technologies have a remediation plan
• assist with work driver and alert reduction efforts across the application portfolio

Business skills:

• 8 years with an Investment Bank or financial institution working for a Level 2 support team
• Detailed knowledge of Securities, Collateral, Derivatives, FXMM and regulatory reporting applications and technologies
• Detailed knowledge of Securities, Collateral, Derivatives, FXMM and regulatory reporting applications and technologies
• Exposure to various global Regulatory jurisdictions like Dodd Frank ,EMIR ,FinFrag and Mifid2 for transaction reporting

Technical Skills

• Complete understanding of the ITIL Service Framework (incident, problem, release and event management)
• Solid Linux / Unix skills, Shell or Perl scripting experience and understand Autosys and MQ/EMS technologies
• Exposure to monitoring tools like AppDynamics, Splunk and Business Objects
• Solid experience on Oracle , PLSQL and ability to write database queries to provide business data
• Preferred knowledge or hands on skills in Kafka Confluent, Elastic Search & Kibana , Flink and Docker Containers
• Solid Understanding of Java architecture and technical expertise to resolve issues related to those technologies.
• a natural ability to solve complex issues and lead complex technical projects
• solid stakeholder management and relationship skills
• a continuous improvement mindset with proven success in this area

You are:

• an effective leader that has managed technical people under a follow-the-sun support model
• a confident communicator that can explain complex technical issues to non-technical and senior stakeholder audiences
• a proven incident & crisis manager with the ability to perform under pressure