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Etat Multilingual Customer Connect Agent with German and Swedish languages

Firma: ABB PG Business Services Sp. z o.o. miejsce pracy: Kraków

Multilingual Customer Connect Agent with German and Swedish languages
Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation

We are an international pioneering technology leader that is writing the future of world’s most asset intensive industries such as energy, utilities and mining solve their biggest challenges, from plant level, regional network scale, to global fleet-wide operations. At Power Grids Technology Center, it’s the people that matter most - to us and our customers. Which is why we’re always looking to add more talent to our team. To strengthen our customer support team, we are looking Multilingual Customer Connect Agent. Seize this unique opportunity and see your work affect our products. To strengthen our customer support team, the first point of contact and gateway to more advanced services, we are looking for an multi lingual Customer Connect Agent which will provide first line support to our customers and the global network. Many of our customer prefer to interact in their own language therefore multi lingual (European languages) capability is crucial.

 

Your responsibilities
  • Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism
  • Be a customer advocate for timely response to issues and for problem resolution and escalation
  • Report all activities taken toward resolving customer issues
  • Able to multitask and maintain an organized work environment
  • Where required, support customers during run time activities and provide online trouble shooting support and resolution
  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
  • Participation in ensuring 24/7 availability

 

Your background
  • Multi lingual proficiency (German and Swedish language) with a good command of English
  • Additional lingual proficiency in Turkish or Norwegian language would be a plus
  • High focus on customers and their needs
  • Ability to apply structured and methodic work style during increased pressure to act
  • Experience/knowledge of ABB products and systems is beneficial
  • Ability to act solution oriented and to variate different approaches, be flexible and creative team player
  • Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings
Hitachi ABB Power Grids is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centres. With a proven track record, global footprint and unparalleled installed base, Hitachi ABB Power Grids balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. www.hitachiabb-powergrids.com


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Data dodania: 21-05-2021
Wyświetleń: 226