Strona główna

Recruitment process for this position and onboarding trainings are conducted online.

What duties will help you grow?

•  Delighting the client by ensuring that all deliverables for the client are met on an ongoing basis;
• Demonstrating knowledge of processes and procedures relevant in administration and recruitment processes;
• Supervising the teams to deliver high quality, professional and proactive day-to-day service to the client;
• Monitoring and prioritizing the team workload;
• Ensuring that all targets and deadlines described in KPIs and SLAs are met according to client’s expectations;
• Accurately forecasting and managing costs and profitability for the project;
• Participating in preparing the HR-related reports on workload management, SLA achievement (including quality) and process efficiency;
• Analysing the related management reports to observe trends and introduce improvements;
• Leading and motivating team members and encouraging professional development;
• Encouraging co-operative team-working across the business;
• Continually seeking out ways to improve client satisfaction;
• Supporting all internal and external audits related to administration and recruitment

What do you need to start?

• Fluent English (C1)
• Around 8 years of experience at work in the area of administration and/or recruitment, including experience in leading highly developed teams across the international organization
• 2-3 years of experience in managing high volume processes
• Experience in leading Tier1/Voice teams
• Good knowledge of Case management system, preferably Zendesk (but not only), SAP SuccessFactors and Document management systems
• Good knowledge of IVR and telephony systems
• High level of client focus and customer service skills
• Impact & influencing skills
• Change management skills
• Able to work on multiple tasks in demanding environment
• Very good project management skills
• Ability to work independently
• "Client - oriented" attitude, able to build relationship
• Readiness to work outside standard business hours

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

• We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 

• Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking.  

Who are we?