Strona główna

The team closely cooperate with the E&O Lead (Errors & Omissions), E&O Coordinators and Benefit Administration teams across all 3 strategic locations.

Key Responsibilities:

• Supporting investigations as required by the E&O Lead or E&O Coordinators
• Completion, review and issue via central print of all templated letter responses
• Issue of complaint acknowledgement letters within 2 days and the coordination of subsequent correspondence to ensure that member expectations are managed
• E&Os, breaches recording in the database
• Case target date management and case closure
• Management of the central mailbox and updating case details with correspondences received
• E&O case reconciliations to assist with the monthly Sarbanes Oxley declarations
• Achieve quality standards as defined by the E&O Lead
• Supporting and actively contributing in creation of E&O workflows

Requirements:

• Strong analytical, problem solving
• Ability to quickly understand processes and procedures and identify risks
• Ability to analyse processes and identify improvements
• Ability to work under pressure and meet tight deadlines
• Excellent written and verbal communication skills
• Good time management skills
• Good MS Office skills
• Pensions knowledge and root cause analysis experience is desirable but not compulsory
• Focus on details
• Adaptability and flexibility
• Fluent English
• Spotless record and strong ethos

We offer:

• Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
• Flexible remote work environment 
• Employee-appreciation culture (multiple recognition programs)
• The best medical cover on the market with free dental care
• Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
• Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
• Internal career opportunities, individual development plan, professional development training and resources
• Lots of social events, charity actions and opportunities to integrate with colleagues